Last Updated: December 2024
1. Scope and Acceptance of Terms
Welcome to Elora-Bags. These Terms of Service ("Terms") govern your access to and use of our website
at elora-bags.com (the "Site") and the purchase of products from us. By accessing or using the Site,
you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Site or
purchase our products.
These Terms constitute a legally binding agreement between you and Elora-Bags ("Company," "we," "us," or "our").
2. Company Information
Company Name: Elora-Bags
Owner: Thomas Hase
Address: Heinrich-Hoffmann-Straße 10, 60425 Frankfurt, Germany
Email: info@elora-bags.com
Phone: +49 214 1257562
VAT ID: 5726386
Business Registration Number: 96276726
3. Eligibility
You must be at least 18 years of age to use this Site and make purchases. By using the Site, you represent
and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts.
If you are under 18, you may use the Site only with the involvement and consent of a parent or legal guardian.
4. Products and Services
We offer premium handbags and fashion accessories for sale through our Site. All products are physical items
that will be shipped to your specified address. No digital products are included unless explicitly stated.
We make every effort to display our products accurately, including colors, dimensions, and materials. However,
we cannot guarantee that your device's display will accurately reflect the actual colors or appearance of products.
Product dimensions and specifications are approximate.
We reserve the right to modify, discontinue, or change products, pricing, and availability at any time without
prior notice.
5. Pricing and Payment
5.1 Pricing
All prices are displayed in Euros (€) and include applicable value-added tax (VAT) unless otherwise stated.
Shipping costs, if applicable, are added at checkout and displayed before you complete your purchase.
We reserve the right to change prices at any time. However, changes will not affect orders that have already
been placed and confirmed.
5.2 Payment Methods
We accept the following payment methods:
- Credit and Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Other payment methods as displayed at checkout
Payment is processed securely through third-party payment processors (Stripe, PayPal). We do not store your
complete payment card information on our servers.
5.3 Payment Authorization
By providing payment information, you authorize us to charge the total amount of your order, including product
price, shipping, and any applicable taxes. Payment is due immediately upon placing your order.
6. Order Process and Confirmation
6.1 Placing an Order
When you place an order through our Site, you are making an offer to purchase the products. We reserve the
right to accept or decline your order for any reason, including product availability, errors in product or
pricing information, or suspected fraudulent activity.
6.2 Order Confirmation
Once your order is successfully placed and payment is confirmed, you will receive an order confirmation email
at the email address you provided. This confirmation constitutes our acceptance of your order and creates a
binding contract between you and Elora-Bags.
Please review your order confirmation carefully and contact us immediately if any information is incorrect.
7. Shipping and Delivery
7.1 Shipping Times
Orders are typically processed and shipped within 1-3 business days. Delivery times vary based on your location:
- Standard Shipping: 7–14 business days
- Express Shipping: 3-5 business days (if available)
Please note that shipping times are estimates and not guarantees. Delays may occur due to customs, weather,
or carrier issues beyond our control.
7.2 Shipping Locations
We currently ship to addresses within the European Union and selected international locations. Shipping
availability will be confirmed at checkout.
7.3 Shipping Costs
Shipping costs are calculated based on your location and the weight of your order. Free shipping is offered
on orders over €50 within the EU.
7.4 Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. You can track
your package using the tracking number provided.
7.5 Delivery Issues
If your package is lost, damaged, or not delivered, please contact us at info@elora-bags.com
within 30 days of the expected delivery date. We will work with you to resolve the issue.
8. Returns, Exchanges, and Refunds
8.1 30-Day Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return unused,
unworn products in their original condition within 30 days of delivery for a full refund or exchange.
8.2 Return Requirements
To be eligible for a return, your item must:
- Be returned within 30 days of delivery
- Be unused, unworn, and in original condition
- Include all original tags, packaging, and accessories
- Not be a final sale or non-returnable item (if applicable)
8.3 Return Process
To initiate a return, please contact us at info@elora-bags.com
with your order number and reason for return. We will provide you with return instructions and a return
authorization number.
You are responsible for return shipping costs unless the item is defective or we made an error.
8.4 Refund Processing
Once we receive and inspect your returned item, we will process your refund within 5-10 business days.
Refunds will be issued to your original payment method. Please allow additional time for your bank or
credit card company to process the refund.
8.5 Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place
a new order for the desired item.
9. Warranties and Product Quality
9.1 Product Warranty
We warrant that all products sold are free from defects in materials and workmanship under normal use for
a period of 6 months from the date of delivery. This warranty does not cover:
- Normal wear and tear
- Damage caused by misuse, abuse, or improper care
- Modifications or alterations to the product
- Damage from accidents or external causes
9.2 Defective Products
If you receive a defective product, please contact us immediately at info@elora-bags.com
with photos and a description of the defect. We will replace the item or issue a full refund at our discretion.
10. Limitation of Liability
To the fullest extent permitted by law:
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising
from your use of the Site or products
- Our total liability for any claim related to products or services shall not exceed the amount you paid
for the specific product or service
- We are not responsible for delays or failures in performance resulting from causes beyond our reasonable
control, including but not limited to natural disasters, strikes, wars, or government actions (force majeure)
11. Intellectual Property Rights
All content on this Site, including but not limited to text, graphics, logos, images, product designs, and
software, is the property of Elora-Bags or its licensors and is protected by copyright, trademark, and other
intellectual property laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any
content from this Site without our prior written permission.
The Elora-Bags name and logo are trademarks of Elora-Bags. You may not use these marks without our express
written consent.
12. User Conduct
You agree not to:
- Use the Site for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorized access to the Site or our systems
- Interfere with or disrupt the Site or servers
- Impersonate any person or entity or misrepresent your affiliation
- Use automated systems (bots, scrapers) to access the Site
- Upload or transmit viruses, malware, or harmful code
- Engage in fraudulent activity or provide false information
13. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Germany,
without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction
of the courts located in Frankfurt, Germany. However, if you are a consumer within the European Union, you
may also bring proceedings in your country of residence.
14. Dispute Resolution
We are committed to resolving any disputes amicably. If you have a complaint or dispute, please contact us
first at info@elora-bags.com. We will work with you in good faith
to resolve the issue.
EU consumers may use the European Commission's Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr.
15. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting
to the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the
modified Terms. We encourage you to review these Terms periodically.
Material changes will be communicated via email or a prominent notice on the Site.
16. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions
shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary
to make it valid and enforceable.
17. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Elora-Bags
regarding your use of the Site and supersede any prior agreements or understandings.
18. Customer Support
If you have any questions, concerns, or issues regarding your order or these Terms, please contact our
customer support team:
Elora-Bags Customer Support
Address: Heinrich-Hoffmann-Straße 10, 60425 Frankfurt, Germany
Email: info@elora-bags.com
Phone: +49 214 1257562
Contact Person: Thomas Hase or Abdul Klappstuhl
Our customer support team is available Monday to Friday, 9:00 AM to 6:00 PM CET. We strive to respond to
all inquiries within 24-48 hours.
19. Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or
provision. No waiver shall be effective unless made in writing and signed by an authorized representative of
Elora-Bags.
20. Contact Information
For all inquiries related to these Terms of Service, please contact:
Elora-Bags
Heinrich-Hoffmann-Straße 10
60425 Frankfurt
Germany
Email: info@elora-bags.com
Phone: +49 214 1257562
VAT ID: 5726386
Business Registration: 96276726